Lovem & Leavem Petsitting - You Go - The LOVE Stays


CANCELLATION POLICY:     

The parties herein agree to the following terms and conditions.


1.  DAILY WALK CLIENTS – You will be charged your daily walk fee if you do not cancel your visit within 24 hours.


2.  REGULAR VACATION & SINGLE
      VISITS - Payment in FULL is expected at the time of the consultation for ALL NEW CLIENTS. We will not hold your reservation unless we have received your payment!

For existing clients, payment in full is due on our first visit with your pet(s).   



3.  HOLIDAY VACATION– requires a FULL payment of services at time of consult OR booking.  A finance charge of 20% per month will be added to unpaid balances after (30) thirty days. A $35.00 service charge will be assessed to all returned checks.

REFUND & CANCELATION POLICY:

1.  If OWNER plans to shorten their trip they must give Lovem & Leavem Petsitting a MINIMUM of 12 hours notice in order to receive a refund for any unused visits; a credit can be applied to any future booking(s) if the OWNER so wishes.

2.  If OWNER plans to LENGTHEN their trip they must telephone Lovem & Leavem Petsitting a MINIMUM of 12 hours in advance of last visit in order to be put back on PETSITTERS schedule. OWNER agrees to pay all additional fees incurred immediately upon their return. 

VACATION CANCELATION CHARGES (EFFECTIVE 2014):

Cancellation within (2) business days                                        NO REFUND
Cancellation within (3-5) business days           50% client refund of visit(s) paid
Cancellation within (5-7) business days           80% client refund of visit(s) paid
Cancellation within (8) business days            100% client refund of visit(s) paid             


We understand that plans change and emergencies do come up from time to time.  Lovem & Leavem reserves the right to review each situation on a case-by-case basis.  Please respect our cancellation policy as we may have been unable to service another client due to previously scheduled appointment and time constraints.


OWNER must telephone, text or email Lovem & Leavem Petsitting PROMPTLY upon their returning home and leave a message in order not to incur additional visit(s) charge.  This ensures that we know you have arrived home; your pet(s) are safe and the PETSITTER is off duty!