The parties herein agree to the following
terms and conditions.
1. DAILY WALK CLIENTS – You will be charged
your daily walk fee if you do not cancel your visit within 24 hours.
2. REGULAR VACATION & SINGLE
VISITS - Payment
in FULL is expected at the time of the consultation for ALL NEW CLIENTS. We will not hold your reservation unless we have received your payment!
For existing clients, payment in full is due on our first visit with your pet(s).
3. HOLIDAY VACATION– requires a FULL payment
of services at time of consult OR booking. A finance charge of 20% per month will be
added to unpaid balances after (30) thirty days. A $35.00 service charge will
be assessed to all returned checks.
REFUND & CANCELATION POLICY:
1. If OWNER plans to shorten their trip they must
give Lovem & Leavem Petsitting a MINIMUM of 12 hours notice in order to
receive a refund for any unused visits; a credit can be applied to any future
booking(s) if the OWNER so wishes.
2. If OWNER plans to LENGTHEN their trip they must
telephone Lovem & Leavem Petsitting a MINIMUM of 12 hours in advance of
last visit in order to be put back on PETSITTERS schedule. OWNER agrees to pay all additional fees
incurred immediately upon their return.
VACATION CANCELATION CHARGES (EFFECTIVE 2014):
Cancellation within (2) business days NO REFUND
Cancellation within (3-5) business days 50% client refund of visit(s) paid
Cancellation within (5-7) business days 80% client refund of visit(s) paid
Cancellation within (8) business days 100% client refund of visit(s) paid
We understand that plans
change and emergencies do come up from time to time. Lovem & Leavem reserves the right to
review each situation on a case-by-case basis.
Please respect our cancellation policy as we may have been unable to
service another client due to previously scheduled appointment and time
OWNER must telephone, text or email Lovem & Leavem
Petsitting PROMPTLY upon their returning home and leave a message in order not
to incur additional visit(s) charge.
This ensures that we know you have arrived home; your pet(s) are safe
and the PETSITTER is off duty!